shipping and returns
We offer shipping to almost all countries.
Here you'll find all shipping rates (prices are start from this rate) and estimated shipping time. You will find the exact shipping fee to to your country in our online store when choosing delivery.
Price (prices starting from) Estimated shipping time
Europe: 4,90€ 2-4 working days
North America: 19,90€ 5-7 working days
South America: 20,90€ 6-8 working days
Africa: 39,90€ 6-8 working days
Middle East: 34,90€ 6-8 working days
Asia: 19,90€ 6-8 working days
Australasia: 19,90€ 6-8 working days
All shipments will include a tracking number to gauge delivery progress. If the shipment includes several packages, all packages will have their own tracking number.
Depending on the location, estimate arrival 3-5 business days, but may be longer during the holidays. Please note, the international recipient is responsible for any local duties due at delivery.
Orders are processed and shipped Monday - Friday. Orders placed on weekends and national holidays will be packed within 24 hours, and shipped on the first business day after the holidays.
Please enter your shipping address and postal code correctly. If the address you provided is wrong and incurred a service charge by the carrier for intercepting a package already in transit, you will be responsible for the additional service charges and the over delivery time. Please double check your address after entering.
We do not accept PO Box addresses for shipping.
Returns and exchanges
We stand by the quality of our products. Our product pictures are realistic and informative. Please read the text and look at the pictures thoroughly. We will accept any return within 14 days of purchase. If you regret making your purchase, please email us of your concerns and we will try our best to make you happy. The postage fee is the same as shipping fee. When returning the order, the refund is paid after the goods have arrived to The Seventh Cup.
When returning, please contact us before you return the product as we order the return shipping from our courier, stating the reason for the return, your name, and order number, and if you would prefer exchange or a refund. The package has to be unopened, unused, and in original packaged condition. They must have their original packaging and the tea packages must be unopened. The parcel must be shipped in the original package to protect the items from breakage. If returning, please ship it in a box (not a padded envelope) to better protect the tea and tea ware during shipping!
If the tea packages are opened when arriving to The Seventh Cup, no refund will be paid.